World XP™ Terms of Service

1. Acceptance of Terms

By creating an account, submitting an application, completing checkout, or otherwise using the Services, you accept these Terms on behalf of yourself and, where applicable, the Customer you represent. If you do not agree, do not use the Services.

2. Eligibility

The Services are intended for organizations and their authorized adult users. You represent that you are at least the age of majority in your jurisdiction and that you have authority to bind the Customer to these Terms.

3. Definitions

• World XP™ — The customer-facing digital experience and platform through which the services are delivered.
• DEASHA™ Framework — The proprietary underlying framework and architecture that powers World XP™.
• Customer / Organization — The business, nonprofit, association, chamber, community, professional organization, or other entity that subscribes to World XP™.
• Authorized User — An individual authorized by a Customer to access that Customer's World XP™ environment.
• Customer Data — Information submitted, uploaded, generated, or otherwise provided by a Customer or its Authorized Users through World XP™.
• Platform Data — Information necessary to operate, secure, maintain, troubleshoot, and improve World XP™ at the platform level.
• Service Provider / Subprocessor — Third parties engaged to provide hosting, infrastructure, communications, analytics, payment processing, security, AI functionality, or other services necessary to deliver World XP™.

4. Account Registration, Authorized Users, and Organization Accounts

Accounts must be registered with accurate information and kept current. Each Customer's environment is an organization account that may include multiple Authorized Users with different permission levels.

• Credentials are personal to each Authorized User and must not be shared.
• The Customer is responsible for all activity under its account and for the acts and omissions of its Authorized Users.
• The Customer must promptly deactivate Authorized Users who no longer require access and notify us of any suspected unauthorized access.

5. Customer Responsibilities

The Customer is responsible for:

• Its Authorized Users, their access levels, and their conduct.
• Its content, Customer Data, contacts, and uploaded materials.
• Having a legal basis, notices, and permissions for personal information it provides.
• Its messaging practices, consent records, and opt-out handling.
• Its regulatory obligations and use of third-party integrations.
• Reviewing AI-assisted outputs before relying on them.

World XP™ provides infrastructure and tools. Using the Services does not automatically make a Customer compliant with any particular law or regulation.

6. Subscription Plans

The Services are offered in tiered subscription plans. Features, usage allowances, messaging credits, onboarding scope, and integrations vary by plan and by the configuration approved during project kickoff.

The Complete Ecosystem plan requires an application that must be reviewed and approved before checkout is available. We may decline or defer an application where the requested implementation is not a fit.

7. Billing, Renewals, Cancellations, and Refunds

• Subscriptions are billed on the selected billing cycle — monthly or annual — in advance, through our payment processor.
• Subscriptions renew automatically for successive periods at the then-current rate unless cancelled before the renewal date.
• Cancellation takes effect at the end of the current paid period; access continues until then.
• Except where required by law or expressly stated in writing, fees already paid are non-refundable, including for partial periods.
• Taxes, carrier fees, and third-party charges may apply in addition to subscription fees.
• We may change pricing for future periods with advance notice.

8. Introductory Offers, Setup Fees, and Additional Services

For a limited time, standard setup fees are waived for eligible new customers who enroll during the active introductory offer period. At checkout the Customer pays only the selected monthly or annual subscription. The waiver covers the standard initial configuration of the selected plan, as documented and approved during project kickoff.

Custom design, advanced integrations, additional pages, large data migrations, copywriting, custom development, complex workflows, data cleanup, and other work outside the standard included setup may require a separate quote. Additional services are quoted and approved before work begins.

Introductory offers apply to the terms stated at the time of purchase and may be modified or withdrawn for future customers. Eligibility is determined at enrollment, and the waiver does not carry over to later plan changes, re-enrollments, or additional projects unless stated in writing.

A project enters the review queue after payment is confirmed and the required kickoff form, acknowledgments, and requested assets have been submitted. If information or files are missing, we will request clarification before setup begins, and timelines depend on the Customer providing complete and accurate information.

9. Customer Content and Customer Data

As between the parties, the Customer retains ownership of its Customer Content and Customer Data, subject to third-party rights and applicable agreements. The Customer grants us a limited, non-exclusive license to host, process, transmit, display, back up, and otherwise use Customer Data solely to provide, secure, support, and improve the Services as described in the Privacy Policy and the Data Protection & Intellectual Property Policy.

10. Platform Intellectual Property

World XP™, the DEASHA™ Framework, and all underlying technology are proprietary. Subject to the Customer's rights in its Customer Data and Customer Content, the Customer receives only the limited rights expressly granted in these Terms.

The Customer does not receive ownership of:

• World XP™ or the DEASHA™ Framework.
• The underlying software, source code, and object code.
• Platform architecture and system design.
• System workflows and automation logic.
• Database architecture and data models.
• Platform-level AI systems and orchestration.
• Internal APIs and integrations.
• Reusable platform components, designs, branding, and documentation.

11. License to Use the Platform

During an active subscription and subject to these Terms, we grant the Customer a limited, non-exclusive, non-transferable, non-sublicensable right for its Authorized Users to access and use World XP™ for the Customer's internal business or organizational purposes.

12. Restrictions

The Customer and its Authorized Users may not:

• Copy, reproduce, reverse engineer, decompile, or attempt to derive the source code or architecture of the Services, except where such restriction is prohibited by law.
• Access or attempt to access another Customer's environment or bypass tenant isolation.
• Resell, sublicense, or provide the Services to third parties except as expressly permitted.
• Use the Services to build a competing or substantially similar implementation of World XP™ or the DEASHA™ Framework.
• Circumvent security controls, usage limits, or access restrictions.
• Use the Services in violation of the Acceptable Use Policy or applicable law.

13. Third-Party Services

The Services may integrate with third-party products, including payment processors, email and SMS providers, calendars, analytics, and AI providers. Those products are governed by their own terms, and we are not responsible for their availability, accuracy, or acts and omissions.

14. AI-Assisted Features

Where AI-assisted features are enabled, they operate according to the requesting user's and organization's authorization. AI-generated results may be inaccurate or incomplete and are not a substitute for professional judgment. The Customer remains responsible for reviewing AI outputs before relying on them for consequential decisions. AI features are not autonomous decision-makers.

15. Communications

The Services include email, notification, and — where enabled — SMS and in-portal messaging functionality. Use of those features is governed by the Messaging Terms. We may send service, transactional, and administrative messages related to the Customer's account.

16. Security, Availability, and Support

We maintain reasonable administrative, technical, and organizational safeguards as described in the Privacy Policy and the Data Protection & Intellectual Property Policy. We do not guarantee uninterrupted or error-free operation. Planned maintenance, third-party outages, and factors beyond our reasonable control may affect availability.

Support is provided through the client portal and by email at hello@deasha.com. Support scope and response expectations may vary by plan. Any service-level commitment applies only if it is expressly stated in a signed agreement.

17. Confidentiality

Each party may receive non-public information of the other. The receiving party will use such information only to perform under these Terms, protect it with at least reasonable care, and disclose it only to personnel and advisers with a need to know, or where required by law.

18. Privacy

Our handling of information is described in the Privacy Policy and the Data Protection & Intellectual Property Policy, both incorporated into these Terms. Where a data processing agreement is required, its terms control over conflicting provisions of these Terms.

19. Acceptable Use

Use of the Services is subject to the Acceptable Use Policy, which is incorporated into these Terms.

20. Regulated and Sensitive Information

The Customer should not upload or process regulated or highly sensitive information — such as protected health information, student education records, criminal justice information, payment card data, or government-issued identification numbers — unless we expressly support that use through applicable agreements, security controls, and contractual commitments, including a data processing agreement or business associate agreement where applicable.

21. Suspension and Termination

We may suspend or terminate access where reasonably necessary to address non-payment, a material breach of these Terms or the Acceptable Use Policy, a security or legal risk, or a request from a competent authority. Except in urgent circumstances, we will provide notice and, where appropriate, an opportunity to cure. Either party may terminate for material breach that remains uncured after written notice.

22. Effect of Termination

On termination, the Customer's right to use the Services ends and outstanding fees become due. For a limited period following termination, and where the Services support it, the Customer may export its Customer Data. After that period, Customer Data may be deleted in the ordinary course, subject to backup cycles and legal retention obligations. Specific timelines are set out in the applicable Customer agreement.

23. Disclaimers

Except as expressly stated in a signed agreement, the Services are provided “as is” and “as available”, and we disclaim all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the Services will meet every requirement, operate without interruption, or produce accurate AI-generated output.

24. Limitation of Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data. Our aggregate liability arising out of or relating to the Services will not exceed the fees paid by the Customer for the Services in the twelve months preceding the event giving rise to the claim. Some jurisdictions do not allow certain limitations, in which case the limitations apply to the fullest extent permitted.

25. Indemnification

The Customer will defend and indemnify us against third-party claims arising from its Customer Data, its content, its messaging practices, its use of third-party integrations, or its breach of these Terms or applicable law. We will defend and indemnify the Customer against third-party claims alleging that the Services, as provided by us and used in accordance with these Terms, infringe that third party's intellectual property rights.

26. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of North Carolina, USA, without regard to conflict-of-laws rules. The parties will first attempt to resolve any dispute informally by contacting each other in writing. Any unresolved dispute will be brought in the courts or dispute-resolution forum designated for the State of North Carolina, USA, subject to any mandatory consumer or statutory rights.

27. Changes to These Terms

We may update these Terms. The version, effective date, and last updated date appear at the top of this page. Material changes take effect for the next renewal period, or on the date stated in our notice, and continued use after that date constitutes acceptance.

28. General Provisions

• Entire agreement: these Terms and the policies referenced in them form the complete agreement, together with any signed Customer agreement, which controls in the event of conflict.
• Assignment: neither party may assign these Terms without consent, except to a successor in a merger or sale of substantially all assets.
• Severability: if a provision is unenforceable, the remainder stays in effect.
• No waiver: failure to enforce a provision is not a waiver.
• Force majeure: neither party is liable for delays caused by events beyond its reasonable control.
• Notices: notices may be provided through the Services or to the email addresses on file.

29. Contact Information

• Entity: DEASHA APP
• Support: hello@deasha.com
• Privacy: privacy@deasha.com